Source + Flow Blog

What We Can Learn From Roger Ebert

April 5th, 2013 • No Comments

By now, you have probably heard the news that Roger Ebert — famed movie critic, prolific writer and fearless, modern-day philosopher — died at the age of 70 yesterday. Just a day before, he had blogged that he would be taking “a leave of presence” due to a recurrence of cancer. Right until the end, he was weaving words in ways that surprised and inspired.

Roger Ebert

Every writer has their icons … the ones who inspired them to type in the first place. For me, Roger Ebert is among the upper echelon of wordcraft heros. Hemingway, Rushdie, Yates, Ebert. No shit. In fact, I didn’t realize it until yesterday, but his writing was as influential to me as anyone, and here is why.

At age 15 — just as I was getting intoxicated on the Lost Generation in American Lit class — I bought one of Ebert’s voluminous books, filled with his movie reviews. For the next few months, I compulsively watched scores of his four-star-rated flicks on weekends with my buddy Matt.

The summer before, I was keen to watch Dumb and Dumber, Speed and Blown Away. By fall, Ebert had me watching The Three Colours trilogy, Unforgiven, Taxi Driver, The Deer Hunter and even Saturday Night Fever.

It is no accident that at the same time I was diving into film studies with Ebert’s book, I was becoming a creative writer, which lead me on a path toward becoming an English major, a writing tutor, a publication editor, a marketing copywriter, and finally a content strategist.

It was Ebert who revealed to me the potential of a good story line, that characters are everything, and that a tack-sharp, five-word sentence can be so much more powerful than a 34-word diatribe. Even when I take photos, Ebert-like questions run through my mind: What’s the story of this scene? Why should we care?

There’s an odd parallel between a movie critic and a content strategist. Both of us are scathing in our assessments, but we’re scathing because we want things to be better. Ebert famously quipped “no good film is too long and no bad movie is short enough.” In our world, if you are presenting something compelling and authentic, quantity of content won’t be your problem. If you are mediocre, it will be. Perhaps its no mistake that in his later years, Ebert was becoming as well known for his blogging as he was for his film criticism. And its no mistake that he was also an early believer in Google and the fledgling power of the internet.

I can’t pretend that what we do as marketers is anywhere near as noble as producing a thought-provoking film, or crafting a beautiful blog post on life itself. But it all comes back to “why should we care?” In storytelling — whether you are writing a screenplay or publishing a blog to connect with consumers — it’s a question we should be asking more than we do.

Words & Phrases That Say Nothing (About Us Edition!)

February 18th, 2013 • No Comments

full service

Going short and sweet with this one, but here are 5 words and phrases I think you should eliminate entirely from the “about us” page on your website, mostly because they are overused and meaningless and make your company sound like a bad resume:

  1. Full service – Are you a gas station? If not, then it sounds like you are a jack of all trades and a master of none. Nobody wants that. Instead, describe what you do. I’m here already. I’m obviously interested in knowing…
  2. Forward thinking – That’s nice. That literally says you acknowledge the future and think about it. That should be a given, right? If you are trying to say that you anticipate trends and adapt to them quickly, then say that instead.
  3. Turnkey solutions – Let’s break this down. Your solutions turn a key? Good rule of thumb: if it sounds like a phrase that a telemarketer would use, throw it out like its expired cottage cheese.
  4. Thought leader – Maybe I’m a bit overly cynical on this one, but doesn’t a “thought leader” sound like someone who gets more enjoyment out of listening to themselves talk than they do actually working on something?
  5. Results oriented – I get what you are trying to say here. Say it differently. Ultimately, results happen whether they are bad or good or have a company oriented on them or not.
Surely, I missed some darling examples that should be tossed in the “About Us” dustbin. Any additional suggestions?

Tagging Your Content Consistently

January 17th, 2013 • No Comments
Diano d'Alba with Alps near Montelupo Albese, Piedmont, Italy

Quick! Taxonomize this photograph! (demonstration below)

Ah taxonomy. The grubby, mind-twisting terrain of identifying our content. Typically, people who love executing taxonomy strategies also love the Container Store.

Me? Not so much. But when you can properly organize, tag and identify your content, you begin to make relevant connections easier for your audience. That, I do like. So, for me it’s a necessary evil that must be embraced. Fortunately, I’ve found a way to make it one-step more fun than buying a closet organizer for my 3-year-old daughter’s toys.

Why Taxonomy Is Important.

To tag your content properly you need two things: specificity and consistency.

The more exact you can be in identifying your content, the better you will inform a system of that content’s exact relevance.

And the more consistent you can be in your process and word-choice, the more uniform your content connections will be.

Whether you are playing around on Pinterest, marketing your company through a blog, producing a vast ecosystem of B-to-B content, or selling stock photography, you have to master taxonomy. Here’s how I make it work for me.

The Q-and-A Approach to Taxonomy.

I recently helped a client with a taxonomy issue. Multiple departments from different disciplines — think: journalists in one camp, data crunchers in another — were publishing content to the same platform. Each was approaching the tagging process completely differently, and it was destined to break the system we hoped to set up for them. Our end goal was to revamp the site and power it with standard relevant content modules throughout. Problem is, no matter how robust and fancy a CMS is, if its working with inconsistent and vague taxonomy, it won’t be able to serve relevant content. In other words, journalistic pieces on wine importing could not connect with relevant research papers on burgeoning Asian wine markets.

To iron it out, I set up a question-based workflow for entering taxonomy into the system. What geographic regions are the focus of the content? What industries does the content serve? What themes are present in the content? Etc. We identified 10 questions and paired them with two simple rules:

  • Don’t go overboard on keywords
  • Avoid synonym stuffing
While this sounds overly simple, its the first step for all departments to get on the same page with their content tagging.

Other Applications.

Content strategy is my day job, and photography is my passion. They have a lot of natural crossover, particularly in the main industry I serve — travel. And as with the written work, taxonomy of photography is enormously important.

So when tagging my photos at import into Lightroom, I adopt a custom Q-and-A workflow:

  • Where were these images taken? Europe, Italy, Piedmont, Langhe Hills, Italian, wine country 
  • What style of photography was I using in this shoot? Editorial, Landscape
  • What season is present in these images? Autumn, Fall, October
  • What consistent themes cover the entire set? Travel, countryside, pastoral, food, wine, cuisine, culture

It’s a consistent process and I go through it in sequential order everytime. Then when an image is ready for uploading to Photoshelter — my stock photography platform — I go deeper.

  • What is the subject matter of the image? Diano d’Alba, Alps, town, village, church, hill, campanile, mountains, vineyards, grape, nebbiolo, Barolo wine
  • What color palette is expressed? yellow, green, blue, red, fall color,
  • What is the photo’s orientation? horizontal
  • What is the photo’s pricing structure? royalty free

You get the drift, but if I shot from the hip while keywording these images, I wouldn’t come up with nearly as robust or consistent a set of keywords. If someone wants to see other images with a campanile and the Alps in Italian wine country, they can.

Now if you’ll excuse me, I need to run to the Container Store.

New Business: Pinnacle Lodging, Grand County & More

November 7th, 2012 • No Comments

Since we partnered up in August, Gwen and I have been busy wrastlin’ up new projects we can tackle together, and she’s formally launched her business, Sugarloaf Content, with great success. Here’s a quick snapshot of some of the things we’re working on:

  • Pinnacle Lodging – In late August, I met up with the team at Pinnacle Mountain Homes, a custom home-builder based in Breckenridge which was recently awarded the “Builder of the Year” honor by Builder Magazine. Over the last few month’s they have combined forces with a local property management company (Breckenridge Accommodations) to become Pinnacle Lodging, and we’ve been hired to redevelop each rental home’s content and optimize it for multiple booking websites such as HomeAway.com. The new main website will launch soon, but in the meantime, Gwen and I are feverishly rewriting much of the text content to shed light on each property’s unique selling points. Some of the homes they offer are spectacular, making it all too tempting to go adjective heavy in our writing (must… resist … ).
  • Grand County Colorado Tourism Board – I’ve been assisting Signature Advertising with Grand County Colorado’s SEO efforts throughout 2012. Throughout the process, we’ve seen ways to grow traffic with content marketing, so in 2013, that’s just what we’ll do. We’ve scoped out a program to (a) engage their end users better, (b) stimulate organic and referral trafic, and (c) fuel their ECRM efforts. Beginning this month, we’ll be creating a dedicated content calendar, with monthly editorial content updates that will power their marketing outreach. We will also be doing a similar program with another Signature Advertising client, Sweetwater County.
  • Undisclosed Project on a Very Cool City (You’ll have to pardon the coyness on this one, but we’ve got an NDA) – We’re also working with an international interactive agency on the publishing efforts of a major Asian city. Like economic-hub-of-the-Pacific major. Focused on a B2B audience, we’ll be setting a forward-thinking content publishing strategy by auditing a sample size of 400 individual pieces of content (a fraction of the overall site) and making detailed recommendations on style, SEO, web content best practices, workflow and localization.

Gwen Gray Joining Headwaters Content

August 13th, 2012 • No Comments

Gwen Gray, who will be partnering with Headwaters Content on a variety of projects. Someday, this will be the book-jacket photo to her as-yet-unwritten book "Provencal Gardens & Their Languid Charisma."

At a certain point, a one-person agency has to grow without the benefits of cloning. After all, cloning is (a) kinda expensive, and (b) largely considered unethical.

So today we’re happy to announce that Headwaters Content is expanding operations by partnering with a long-time friend, former colleague, and content dynamo — Gwen Gray.

Gwen and I have worked together for more than eight years. Not only is she a thoughtful strategist and a talented writer, but she is one of the most amiable and professional people I’ve had the pleasure to work with. Because of her sense of humor and charm, projects are more fun for everyone when Gwen is involved.

Here is a sampling of some of the clients Gwen has worked with in her career:

In working with Headwaters Content, Gwen has become a regular contributor to Inspirato’s luxury travel blog, and she has also written content for us with our newest client, Aspen-Snowmass.

Gwen has been sought-after by several organizations for her content writing skills (including Headwaters), and as a result, she recently established her own business — Sugarloaf Content — to better pursue these types of projects.

Moving forward, Gwen will assist us in business development, and she’ll play a major role in overseeing content development for any new projects that result from this partnership.

Where this all goes, we don’t know yet, but we’re pretty confident big things will come of it. As two microagencies working in close concert with each other, we’ll be able to quickly adjust to our client’s needs. And we will each have a go-to collaborative partner to make our work sharper, more creative, and more compelling for end-users.

Gwen is based in Superior, Colorado.

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Kevin Day, Principal / Content Consultant » 303.915.9464 »