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What to Make of the New Google Maps

June 4th, 2013 • No Comments
New google maps screen grab

What Wengen, Switzerland looks like on the new Google Maps. ©Google

I have long held an obsession over maps. I enjoy reading them as much as I enjoying reading a good novel. In fact, my love of maps is so dorky that (a) in college, I decorated the walls of my dorm with topo maps of Colorado’s backcountry, and (b) I also insisted on having a blue topo backdrop as part of the branding for Headwaters Content.

So, needless to say, my obsession with maps means that Google Maps gets a lot of visits from me. So I was particularly intrigued to get an invite to test its newest version a few weeks ago. By and large, it is more visually arresting, but it has several flaws. Here are the pros and cons for the everyman (i.e. those of you not lining up for Google Glass).

Pros

Google Maps screen grab of Tiberon, CA

Google Maps makes a lot of places look really, really pretty. ©Google

Better Visual Presentation – Google Maps has always been clunky with the way it looks, a fact that didn’t bother me because of the platform’s solid functionality and unrivaled data. But if there is a headline for this new iteration, it is that Google Maps has gotten a lot prettier, and less functional. More on that second part in a moment…

Nothing is more important in a map than clarity, and the new cartography — with easier-to-read streets and landmarks — makes the experience more inviting. The filmstrip of photos along the bottom, and quick snapshots of Streetview within the “info card,” make this version of Google Maps endlessly entertaining. I could poke around for hours.

Other things to like …

New Google Maps. Flight integration.

Nice flight time and cost integration on directions. ©Google.

  • Getting from Point A to Point B has a lot more options, including flight integration, and better presentation of bike routes (particularly handy for planning a bike-oriented vacation)
Google Maps screen shot of Buttermilk

Its pretty badass to scout ski runs using Streetview. ©Google

  • Click on a spot, instant Streetview. This is especially cool for some of the newer applications of Streetview, such as ski resorts, where they have used their 360-cameras on ski runs at a handful of popular resorts. (In working with Aspen-Snowmass, I’ve been eager to find new ways to integrate Google Maps and Streetview into their site’s on-page content.)
Google Maps of transit terminal
  • And finally, the abundance of 360-degree photo spheres will allow you to get inside of places where Streetview hasn’t been, such as transit hubs.

Cons

Flawed Search Results – Far too many times with this new update, I’m left without answers while doing searches. Google is steering far too many searches toward advertiser-centric results.

Of course they are.

For instance, a simple search for “U.S. Capitol, Washington DC” first yielded “Capitol Associates,” a lobbying firm located a few blocks from the Capitol. I was also presented via autofill with “U.S. Capitol Visitors Center” and “U.S. Capitol, Capitol Driveway Northwest, Washington, DC,” neither of which offered search results for the official U.S. Capitol page or Wikipedia page (although the Visitor Center Site did come up). For more info, it took me to the Capitol’s Google Plus page, with reviews. It ranks as a 4.4 out of 5, but on what scale I’m not sure. (And here I thought Congress had an approval rating of 4.4 percent).

Screen Grab of Google Maps, US Capitol

Who says lobbyists own the U.S. Capitol? Oh. Even Google Maps does. ©Google

Anyhow, the trend to turn Google Maps into a social network is troubling, and not just because I don’t have many friends. But rather, from a curation standpoint, it is unreliable — which ought to be a death knell for any map platform, don’t you think?

The best example of this is the map for Aspen, Colorado. If you want to find Maroon Peak, you are presented with so many variations on its location because of where Google users have placed it. It’s downtown, on a lake, in Woody Creek… It gets worse with a search for “Grand Tetons,” and embarrassingly worse with “Arkansas River, CO,” a query that plops you in the middle of Little River, Oklahoma with related links for Little River County Solid Waste and Campus Embroidery & Letter Co. (At least we have a photo of “Grandpa’s House” in the photo strip at the bottom).

New Google Maps "Arkansas River, CO"

I broke Google Maps with the search term "Arkansas River, CO." ©Google

Considering what an enormous attraction the Arkansas River is for visitors to Colorado, this is a pretty pathetic. (Note: A search for “Arkansas River, Colorado” yields more relevant results, but all of them advertiser centric).

Screen shot of new Google Maps

What to stay in Boonville? "Consider Ukiah" says Google. ©Google

The irrelevant search results happen in far too many travel-related scenarios, and its not just confined to natural features. When I did a search for “Boonville, CA” and then selected their related link for “places to stay,” it zoomed out and showed hotels in Ukiah, some 40 minutes away (not even mentioning the B&Bs in the valley or the cult-favorite Boonville Hotel right in town).

At this point, I might be piling on, but these scenarios are happening enough to make the new Google Maps less reliable than before.

The Takeaway

The lines between search and social strategies have been blurring for years, but this may be the biggest shove we’ve seen from Google. Unfortunately for Google Maps, it is at the cost of reliability. I’d recommend Google Maps for point A to point B navigating, for seeing what a place looks like, and for utilizing Streetview and Google Earth. The amount of applications this data has on planning your travel or feeding your curiosity are endless.

I just wouldn’t use it as a search engine … unless you need a lobbying firm that can show you how to navigate the U.S. Capitol.

What We Can Learn From Roger Ebert

April 5th, 2013 • No Comments

By now, you have probably heard the news that Roger Ebert — famed movie critic, prolific writer and fearless, modern-day philosopher — died at the age of 70 yesterday. Just a day before, he had blogged that he would be taking “a leave of presence” due to a recurrence of cancer. Right until the end, he was weaving words in ways that surprised and inspired.

Roger Ebert

Every writer has their icons … the ones who inspired them to type in the first place. For me, Roger Ebert is among the upper echelon of wordcraft heros. Hemingway, Rushdie, Yates, Ebert. No shit. In fact, I didn’t realize it until yesterday, but his writing was as influential to me as anyone, and here is why.

At age 15 — just as I was getting intoxicated on the Lost Generation in American Lit class — I bought one of Ebert’s voluminous books, filled with his movie reviews. For the next few months, I compulsively watched scores of his four-star-rated flicks on weekends with my buddy Matt.

The summer before, I was keen to watch Dumb and Dumber, Speed and Blown Away. By fall, Ebert had me watching The Three Colours trilogy, Unforgiven, Taxi Driver, The Deer Hunter and even Saturday Night Fever.

It is no accident that at the same time I was diving into film studies with Ebert’s book, I was becoming a creative writer, which lead me on a path toward becoming an English major, a writing tutor, a publication editor, a marketing copywriter, and finally a content strategist.

It was Ebert who revealed to me the potential of a good story line, that characters are everything, and that a tack-sharp, five-word sentence can be so much more powerful than a 34-word diatribe. Even when I take photos, Ebert-like questions run through my mind: What’s the story of this scene? Why should we care?

There’s an odd parallel between a movie critic and a content strategist. Both of us are scathing in our assessments, but we’re scathing because we want things to be better. Ebert famously quipped “no good film is too long and no bad movie is short enough.” In our world, if you are presenting something compelling and authentic, quantity of content won’t be your problem. If you are mediocre, it will be. Perhaps its no mistake that in his later years, Ebert was becoming as well known for his blogging as he was for his film criticism. And its no mistake that he was also an early believer in Google and the fledgling power of the internet.

I can’t pretend that what we do as marketers is anywhere near as noble as producing a thought-provoking film, or crafting a beautiful blog post on life itself. But it all comes back to “why should we care?” In storytelling — whether you are writing a screenplay or publishing a blog to connect with consumers — it’s a question we should be asking more than we do.

Case Study in Broken Content: DirecTV vs. Viacom

July 19th, 2012 • No Comments

When TV providers and networks can’t agree to terms, they drop channels.
When they drop channels, they create microsites.
When they create microsites, they open themselves to scorn.

Last week, I popped on the TV at the end of the day and went to retrieve the latest Colbert Report from my DVR queue. Nothing. Hmm, that guy goes on a lot of vacations, I thought. Lucky bastard.

But then as I trolled my guide, I noticed that Channel 249 — Comedy Central on DirecTV out here in Denver — was gone. As it turns out, so was Nickelodeon, MTV, BET, Spike, CMT and some 18 other worthless channels I never watch (broken content on TV channels is a whole other topic for a whole other day).

Now I know “victim” is a strong word, but I’ll go ahead and use it because I’m an American and this is my TV we’re talking about. Turns out, I’m a victim of a pissing match between DirecTV and Viacom.

After a phone call to DirecTV to complain (this always works with corporate goliaths), two microsites with blatantly bad content emerged: Viacom’s WhenDirecTVDrops.com and DirecTV’s corporate-values-poster URL DirecTVPromise.com. So I guess this is my Tip of the Hat, Wag of the Finger on how to do content online.

WhenDirecTVDrops.com

Viacom’s goal is pretty obvious from the start. They want to bludgeon their TV viewing audience into submission. This begins with a screaming headline about the nonsensical bullies at DirecTV and a slippery little video of Snooki, SpongeBob and Stephen Colbert being depressed about the situation.

A text box entitled Viacom Update: No Deal in Sight tap-dances around the situation, saying “we compromised” and “DirecTV is showing no urgency” and is “purposefully and indefinitely” depriving its customers of Viacom channels. Sounds like a winning business plan from DirecTV. I’m convinced!

How about you tell me this Viacom: what’s the issue? Why are you two doing this?

Their solution is to simply switch providers and bitch about it via social media. Of course, the latter tactic works, but the former could not be any more inconvenient. Like switching providers is as easy as switching the channel from QVC to C-Span (by the way, why are they never in a dispute with DirecTV?).

DirecTVPromise.com

DirecTV takes another tact, and its about as sincere as a congressman running for office.  First thing I notice is the suit with the phony smile who wants to tell me something. I’m guessing he’s the CEO. Yep, he is. I love having them talk to me from the heart.

I also notice the orange text blaming Viacom for being a bully, and the bold headline proclaiming Our Promise to You: Best Experience, Great Value. That’s hilarious considering one of maybe 5 shows I watch is not available right now.

But here’s where DirecTV wins. To their credit, they actually answer the simplest question, and they answer it well. Navigation labeled Why This Happens lead you to a text page that details Viacom’s demands and tactics. DirecTV is clearly playing the blame game just as much, but at least they don’t insult our intelligence by glossing over the details. Although, one look at this page, and my first thought is “would it kill you to whip up an infographic?”

Finally, DirecTV also wins because they point the way toward watching Viacom  programming online. So I caught the opening segment of The Colbert Report on colbertnation.com … after watching that damn Viacom ad again. Oh well, it’s 15 seconds of my life. Beats waiting for cable and dying my own eyebrows.

October: Content News Worth Reading + Trends Worth Ignoring

October 18th, 2011 • No Comments

Just a quick post to share some recent articles worth reading and trends worth watching or ignoring:

  • Amazon is now in the publishing business and will release 122 new books this fall. While I hate eBook readers and the experience they offer, I’m all for more competition in the publishing space, especially if it gives the traditional publishing houses of NYC a kick in the rear. Amazon is nicely cued up to revolutionize the system.
  • The debate on the future of search rages on, especially now that Apple has unveiled Siri. I think this Forbes article dives into it nicely, at least on a philosophical level. What matters more? Answering your questions or indexing the world’s content? Writer Alliot Cole argues that Google is conquering everything, but search. Pretty interesting…
  • This was the only obit on Steve Jobs that I read, and it felt like the only one worth reading (courtesy of The Telegraph UK).
  • Dumb Idea of the Month: I’d be remiss to not include at least one article about the travel industry. This month? Ryan Air continues to hate our urinary tract by replacing lavatories with more seats. Some flights will now have one bathroom and a passenger to toilet ratio of 200-to-1. This from the same airline that seriously contemplated coin-operated toilets on its planes last year, as if a flight from Dublin to Rome were akin to San Francisco’s Union Square. And after all this, Ryan Air president Michael O’Leary allows himself to be photographed hugging a phallic Ryan Air fuselage. You can’t make this shit up.
  • Dumber Idea of the Month (courtesy of our dumb-tech-loving friends at Mashable). Austin-based company Blue Marble offers to create massive QR codes for your corporate HQ roof. Why? Because surely this will increase your exposure on Google Maps. And I thought QR codes jumped the shark when that idiot in Paris had one tattooed on his chest.
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Kevin Day, Principal / Content Consultant » 303.915.9464 »