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Archive for the ‘Content Strategy’ Category

Tagging Your Content Consistently

January 17th, 2013 • No Comments
Diano d'Alba with Alps near Montelupo Albese, Piedmont, Italy

Quick! Taxonomize this photograph! (demonstration below)

Ah taxonomy. The grubby, mind-twisting terrain of identifying our content. Typically, people who love executing taxonomy strategies also love the Container Store.

Me? Not so much. But when you can properly organize, tag and identify your content, you begin to make relevant connections easier for your audience. That, I do like. So, for me it’s a necessary evil that must be embraced. Fortunately, I’ve found a way to make it one-step more fun than buying a closet organizer for my 3-year-old daughter’s toys.

Why Taxonomy Is Important.

To tag your content properly you need two things: specificity and consistency.

The more exact you can be in identifying your content, the better you will inform a system of that content’s exact relevance.

And the more consistent you can be in your process and word-choice, the more uniform your content connections will be.

Whether you are playing around on Pinterest, marketing your company through a blog, producing a vast ecosystem of B-to-B content, or selling stock photography, you have to master taxonomy. Here’s how I make it work for me.

The Q-and-A Approach to Taxonomy.

I recently helped a client with a taxonomy issue. Multiple departments from different disciplines — think: journalists in one camp, data crunchers in another — were publishing content to the same platform. Each was approaching the tagging process completely differently, and it was destined to break the system we hoped to set up for them. Our end goal was to revamp the site and power it with standard relevant content modules throughout. Problem is, no matter how robust and fancy a CMS is, if its working with inconsistent and vague taxonomy, it won’t be able to serve relevant content. In other words, journalistic pieces on wine importing could not connect with relevant research papers on burgeoning Asian wine markets.

To iron it out, I set up a question-based workflow for entering taxonomy into the system. What geographic regions are the focus of the content? What industries does the content serve? What themes are present in the content? Etc. We identified 10 questions and paired them with two simple rules:

  • Don’t go overboard on keywords
  • Avoid synonym stuffing
While this sounds overly simple, its the first step for all departments to get on the same page with their content tagging.

Other Applications.

Content strategy is my day job, and photography is my passion. They have a lot of natural crossover, particularly in the main industry I serve — travel. And as with the written work, taxonomy of photography is enormously important.

So when tagging my photos at import into Lightroom, I adopt a custom Q-and-A workflow:

  • Where were these images taken? Europe, Italy, Piedmont, Langhe Hills, Italian, wine country 
  • What style of photography was I using in this shoot? Editorial, Landscape
  • What season is present in these images? Autumn, Fall, October
  • What consistent themes cover the entire set? Travel, countryside, pastoral, food, wine, cuisine, culture

It’s a consistent process and I go through it in sequential order everytime. Then when an image is ready for uploading to Photoshelter — my stock photography platform — I go deeper.

  • What is the subject matter of the image? Diano d’Alba, Alps, town, village, church, hill, campanile, mountains, vineyards, grape, nebbiolo, Barolo wine
  • What color palette is expressed? yellow, green, blue, red, fall color,
  • What is the photo’s orientation? horizontal
  • What is the photo’s pricing structure? royalty free

You get the drift, but if I shot from the hip while keywording these images, I wouldn’t come up with nearly as robust or consistent a set of keywords. If someone wants to see other images with a campanile and the Alps in Italian wine country, they can.

Now if you’ll excuse me, I need to run to the Container Store.

Case Study in Broken Content: DirecTV vs. Viacom

July 19th, 2012 • No Comments

When TV providers and networks can’t agree to terms, they drop channels.
When they drop channels, they create microsites.
When they create microsites, they open themselves to scorn.

Last week, I popped on the TV at the end of the day and went to retrieve the latest Colbert Report from my DVR queue. Nothing. Hmm, that guy goes on a lot of vacations, I thought. Lucky bastard.

But then as I trolled my guide, I noticed that Channel 249 — Comedy Central on DirecTV out here in Denver — was gone. As it turns out, so was Nickelodeon, MTV, BET, Spike, CMT and some 18 other worthless channels I never watch (broken content on TV channels is a whole other topic for a whole other day).

Now I know “victim” is a strong word, but I’ll go ahead and use it because I’m an American and this is my TV we’re talking about. Turns out, I’m a victim of a pissing match between DirecTV and Viacom.

After a phone call to DirecTV to complain (this always works with corporate goliaths), two microsites with blatantly bad content emerged: Viacom’s WhenDirecTVDrops.com and DirecTV’s corporate-values-poster URL DirecTVPromise.com. So I guess this is my Tip of the Hat, Wag of the Finger on how to do content online.

WhenDirecTVDrops.com

Viacom’s goal is pretty obvious from the start. They want to bludgeon their TV viewing audience into submission. This begins with a screaming headline about the nonsensical bullies at DirecTV and a slippery little video of Snooki, SpongeBob and Stephen Colbert being depressed about the situation.

A text box entitled Viacom Update: No Deal in Sight tap-dances around the situation, saying “we compromised” and “DirecTV is showing no urgency” and is “purposefully and indefinitely” depriving its customers of Viacom channels. Sounds like a winning business plan from DirecTV. I’m convinced!

How about you tell me this Viacom: what’s the issue? Why are you two doing this?

Their solution is to simply switch providers and bitch about it via social media. Of course, the latter tactic works, but the former could not be any more inconvenient. Like switching providers is as easy as switching the channel from QVC to C-Span (by the way, why are they never in a dispute with DirecTV?).

DirecTVPromise.com

DirecTV takes another tact, and its about as sincere as a congressman running for office.  First thing I notice is the suit with the phony smile who wants to tell me something. I’m guessing he’s the CEO. Yep, he is. I love having them talk to me from the heart.

I also notice the orange text blaming Viacom for being a bully, and the bold headline proclaiming Our Promise to You: Best Experience, Great Value. That’s hilarious considering one of maybe 5 shows I watch is not available right now.

But here’s where DirecTV wins. To their credit, they actually answer the simplest question, and they answer it well. Navigation labeled Why This Happens lead you to a text page that details Viacom’s demands and tactics. DirecTV is clearly playing the blame game just as much, but at least they don’t insult our intelligence by glossing over the details. Although, one look at this page, and my first thought is “would it kill you to whip up an infographic?”

Finally, DirecTV also wins because they point the way toward watching Viacom  programming online. So I caught the opening segment of The Colbert Report on colbertnation.com … after watching that damn Viacom ad again. Oh well, it’s 15 seconds of my life. Beats waiting for cable and dying my own eyebrows.

Aspen-Snowmass Hires Headwaters Content

July 6th, 2012 • No Comments

 Aspen Snowmass home page

We’re excited to announce that Aspen-Snowmass has hired Headwaters Content for content strategy and development services for their both their website and publications.

In May, we began work by closely collaborating with Aspen-Snowmass’ marketing team to develop content for their Vacation Planner — both the domestic and international editions. Since then, our attention has turned online where we are focusing on search engine optimization, engaging landing-page content, and communications strategy for the upcoming winter season.

As a mountain resort, Aspen-Snowmass is in its own league. It is simultaneously a haven for celebrity glamour, a leader in environmental stewardship and the home to the Winter X Games. Yet, despite its international fame, this ski resort has not lost its local vibe.

In the winter, it’s four mountains — Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk — serve skiers and snowboarders on one lift ticket. The options are staggering: steeps and glades at Aspen Mountain, bowls and bumps at Aspen Highlands, halfpipes and cruisers at Buttermilk, and more than 3,000 acres of terrain at Snowmass. Give me a week, and I’d ski maybe 20% of the four mountains.

In summer, the mountain resort plays host to outdoor concerts, mountain biking events, an award-winning camp for kids, and several niche festivals. Back that up with an insanely good restaurant scene and the iconic Maroon Bells as a backyard, and its pretty close to being the perfect mountain destination.

Business trip anyone?

Insights from Confab 2012

May 21st, 2012 • No Comments

Confab 2012: Minnesota Nice with a side of cake.

Things have been screaming busy at Headwaters Content of late, but last week, I called a quick timeout and attended Confab 2012, The Content Strategy Conference in Minneapolis. I’m very glad I did.

We not only work in a fledgling industry, but one that is elusive and difficult to explain to outsiders. By that very nature, it’s vital that a show like Confab exists. As someone who has staked a lot of beans in starting up a business in this industry, it was vital to be part of the discussion last week, even if at times it was over my head, or distinctly opposed to my way of doing things.

Here are some of my insights and favorite take-aways:

    • Content and Cash – Leave it to me to lead off with the session on business development, but I found Melissa Rach’s talk on the ROI of content — and how to demonstrate it to a prospective client — to be fascinating. Proving how better content and better communications can lead to improved customer retention and bigger sales is inherently difficult, but it can be done. She approached it in a way that was refreshing. I particularly liked one comment she had that really sums up this business and where it sits: we’re often not competing against another content strategy agency; we’re often competing against a client not doing content strategy. That’s been my experience as well.
    • Search Analytics for Content Strategists – Another session that I really enjoyed was Lou Rosenfeld‘s session on Search Analytics for Content Strategists. The temptation with analytics for any business managing a content-centric website is to do monthly reports. Check in, summarize, scratch it off your list, move on–holy shit, another month has gone by! Do it again. Lou did a very good job of not only showing some insights that can be gleaned from GA’s Site Search Analytics, but putting them into a logical step-by-step process that is far more powerful than the shampoo-rinse-repeat method.
    • Twitter Works Best at Conferences – Do you follow Headwaters Content on Twitter? If so, odds are its because you know us and the work we do, and not because we’re prolific. We’ve been up and running for a year now, yet have only produced 214 tweets. 20% of those tweets were sent out in three days at Confab. I don’t mind saying that I’m a Twitter skeptic. It has its uses, but me prolifically navel-gazing to the world isn’t one. I work, I get my job done, I eat some lunch. Call me old school. But Twitter really came alive for me at Confab, to the point of it being indispensable. I learned quite a bit about sessions I didn’t even attend because of tweets tagged with #confab12. I know: Welcome to 2008, Kev! But it was the first time I’d experienced this phenom as a business owner, and it not only expanded my learning from the conference, but it also introduced Headwaters Content to other attendees. Speaking of Twitter, that brings me to the next point…
    • Where’s the Debate? – Content strategy folks are very nice people. Everyone was so warm, gracious and (oddly) non-competitive. So often in business, you meet (and work with) people who are so obsessed with competition, they don’t want to share one ounce of intelligence. Confab was the opposite. Probably the best thing about the show. But along with this, there was also a lack of debate on many of the topics discussed, and it was most visible on Twitter. Many of the tweets about speakers were either direct quotes or “rah! rah! content strategy!” in tone. If we’re going to grow as an industry, we might want to think about challenging each other’s positions a little more. A content committee of up to 10 stakeholders with a few layers of approval might work in one setting, but it never would with my clients. Committees equal death in tourism, if you ask me. And organic may generate a more engaged audience than social referrals in one setting … from my experience, I’ve seen only the opposite. Hopefully, Confab 2013 will have a few more panel sessions, because I think debate will only help us make our industry stronger, more expansive and more versatile.
    • Know Thyself – I’m fairly certain that a huge majority of attendees left Confab 2012 feeling more certain about who they are, what they’re good at, and how they play a specific role within the realm of content strategy. I’m sure quite a few left feeling more confused. As the conference went on and I introduced myself and Headwaters Content to the 58th person, I couldn’t help but notice how my narrative about who I am and what I do evolved with the conference. “I focus more on the role of content as a marketing and communications vehicle with an emphasis on travel, tourism and NGOs…” As a business owner, it’s healthy to know what you’re good at, but perhaps its even healthier to own up to the things you’re not good at. Doesn’t mean you have to master them, or even try to own them (I’ll never proclaim that we’re an SEO agency … we’re a content agency with a knowledge of SEO best practices). But if you are going to venture off on your own in the wonderful, cake-fueled industry of content strategy, know thyself and be specific.

Business Blogging: 5 Questions to Answer Before You Start

January 9th, 2012 • No Comments

A good friend and frequent partner-in-crime asked me the other day whether he should have a blog for a new business he’s launching. As someone who frequently reads blogs, strategizes about blogs, and contributes to blogs, my knee-jerk reaction was about as predictable as NBC’s prime-time programming: “Hell yes, you should be blogging.”

But, wait. Let’s think about this. After all, I want a new car, but do I need a new car?

So we ran through a few questions that helped him decide that its probably not the top priority for him.

  • What’s the editorial focus of your would-be blog? What’s it about?
  • Who is really going to read that blog? 
  • And how will you make them care about your content again and again?
  • How often are you hoping to publish something on the blog?
  • OK, now really: how often will you publish something to the blog?

If these simple questions take the wind out of your sails, I hate to say it, but creating a compelling and powerful blog and keeping it fresh just isn’t going to happen for you.

If you want to use a blog as a business-building tool, it takes massive amounts of discipline and creativity over a long period of time. It also helps that you are a decent writer, but more importantly, that you enjoy writing. Without that, it will most likely die on the vine.

My wife and go-to website designer, Hailey Day, fits this mold. A few years back she started a blog for her business, HeyDay Creative. She doesn’t really enjoy writing, and at the time, didn’t really know who her audience would be. After a handful of posts, she discovered that carving out the time to write about graphic and web design was taking away from billable work. So her marketing strategy shifted to SEM, and she hasn’t looked back.

Blogs are easy to underestimate — both in terms of man-hours and the creativity they require to keep it interesting. Having said that, the inverse is true: the power of a great blog and its ability to build customer loyalty (and organic traffic to your website) can also be easily underestimated. Start with these questions, and you’ll begin to get a sense on whether blogging is worth it for your unique situation.

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Kevin Day, Principal / Content Consultant » 303.915.9464 »